1. The Parties

1.1 The Offeror is TH FI Phase 2 Nominee 1 Limited and TH FI Phase 2 Nominee 2 Limited both of 4 Stable Street, London N1C 4AB, acting as joint trustees for and on behalf of TH FI Phase 2 Limited Partnership and / or any agent acting on its behalf.

1.2 The Offeree is the tenant(s), or prospective tenant(s) or former tenant(s), as the case may be, under an assured periodic tenancy entered into by the Offeror (as landlord) and the Offeree (as tenant(s)).

2. The Promotion Package

2.1 Terms 2.2, 2.3 and 2.4 are separately and together, as the case may be, referred to as the "Promotion Package".

2.2 50% Rent Waiver (Three Months)
   (a) New tenancies, at Ferry Island West Apartments will benefit from a time-limited waiver of 50% of the monthly rent due for the first three full calendar months of the tenancy, PROVIDED THAT the term of the tenancy agreement starts within 6 weeks of: 
       (i) the first viewing by or on behalf of the Offeree; or
       (ii) the payment of the holding deposit,
       whichever is sooner.
   (b) The 50% rent waiver will apply in relation to the premises demised under the tenancy agreement, not to each tenant listed in the tenancy agreement.
   (c) This promotion will operate as a waiver by the Offeror of the Offeree's obligation under the tenancy agreement to pay the full rent due as follows:
       (i) if your tenancy starts on the first day of a month, in each of the first three calendar months of the term, the offeror will waive 50% of the rent due;
       (ii) If your tenancy starts part-way through a calendar month, in respect of each of the first three full calendar months of the tenancy, commencing on the first day of the following calendar month, the Offeror will waive an amount equal to 50% of the monthly Rent stated in the tenancy agreement.  If, in relation to the first full calendar month of the tenancy, the amount waived exceeds the rent payable for that month, the balance of the waiver will be applied against the rent payable for the following calendar month. No part of the waiver will be paid to the Offeree in cash.

Example: move-in date of 5 June

First rent payment (before move in) - one full month's rent covering 5 June - 4 July
Second rent payment (due on 1 July) - a pro-rata rent payment covering 5 July - 31 July.  Please note this payment falls due before your first rental period has ended, this aligns your account with our standard monthly collection cycle.  This will be the first full calendar month of the tenancy and the month in respect of which the first 50% rent waiver is applied.  The waiver will first be applied against the pro-rata rent payment due for July.  If the amount of the waiver exceeds that payment, the balance of the waiver will be applied against the rent due for August and will not be paid to you in cash.
The 50% rent waiver would therefore apply in respect of the first three full calendar months of the tenancy, being July, August, and September.

   (d) The 50% rent waiver promotion offer is a "one off" offer. No tenant will be eligible to benefit from a 50% rent waiver more than once.
   (e)  No tenant will be eligible to benefit from both the 50% rent waiver and the welcome voucher, whether at the same time or on separate occasions. No tenant will be eligible to benefit from the rent waiver and any other discount concession or offer (except for the rent credit following a tenancy referral in accordance with these terms and conditions, if applicable). No tenant will be eligible to benefit from the rent waiver multiple times, even if under different tenancies or with different joint tenants.
   (f) The tenant must be a new tenant and must not already be, or have been, in occupation of any premises let or owned by the Offeror or any associated company.
   (g) The process to apply for the rent waiver is set out at paragraph 5 below.

2.3 Tenancy Referral Rent Credit
   (a) Existing tenants will be eligible to claim a rent credit of £1,500 (for the avoidance of doubt subject to paragraph 7.2), following a successful tenancy referral.
   (b) A tenancy referral will be successful once the referred tenant has passed any required pre-tenancy checks and enters into a new assured periodic tenancy with the Offeror and takes up occupation of the relevant premises.
   (c) The referred tenant must be a new tenant and must not already be, or have been, in occupation of any premises let or owned by the Offeror or an associated company.
   (d) The rent credit will be applied to the existing tenant's tenancy at the start of the third month of the term of the referred tenancy. The rent credit will be applied in relation to the premises demised under the tenancy agreement, not to the individual tenant.
   (e) Tenants may be eligible to benefit from the rent credit for each successful tenancy referral.
   (f) Only one tenant will be eligible to benefit from the rent credit for each referred tenant. If more than one tenant has referred the same tenant, the rent credit will be applied to the existing tenant who applied first (and if multiple applications are received simultaneously, split evenly between them).
   (g) No tenant will be eligible to benefit from both the 50% rent waiver and the welcome voucher, whether at the same time or on separate occasions.
   (h) The process to apply for a tenancy referral is set out at paragraph 5 below.

2.4 Referred Tenants Welcome Voucher 
   (a) Referred tenants will be eligible to claim a welcome voucher or gift card with Voucher Express or John Lewis (or such similar multi-choice gift card provider or retailer as the Offeror may select) of £500, following a successful tenancy referral.
   (b) A tenancy referral will be successful once the referred tenant enters into a new assured periodic tenancy with the Offeror and takes up occupation of the relevant premises.
   (c) The referred tenant must be a new tenant and must not already be, or have been, in occupation of any premises let or owned by the Offeror or an associated company.
   (d) The welcome voucher or gift card will be given to the referred tenant once the tenant takes up occupation of the premises.
   (e) No referred tenant will be eligible to benefit from a welcome voucher more than once.
   (f) The process to apply for a tenancy referral is set out at paragraph 5 below.

3. The Promotion Period

3.1 The Promotion Package will be open during the period specified in the relevant marketing materials.

3.2 The Offeror may close or suspend the Promotion Package early at its sole discretion. Any such closure or suspension shall not affect any valid claims under the Promotion Package that have been submitted to the Offeror before that date.

4. Changes to the Promotion Package

4.1 The Offeror may change or withdraw any part of the Promotion Package, including the amounts offered and the period during which the Promotion Package applies, but only: (a) for a valid reason (for example, where a change is needed to comply with the law, to correct a mistake, or to reflect a change in circumstances beyond the Offeror's control), and (b) after giving the Offeree at lease 14 days' written notice, together with a clear explanation of what is changing and why.

4.2 The Offeror will tell the Offeree in writing about any changes to the Promotion Package or these terms and conditions, and will update the marketing materials to reflect those changes. Changes will only take effect as per clause 41. .

5. Application for the Promotion Package

5.1 Rent waiver (paragraph 2.2)
   (a) The rent waiver will not be applied automatically. The Offeree must apply for the rent waiver by submitting a request by email to leasing@ferryislandn17.co.uk before the start of the term of their tenancy.   (b) The Offeror is not responsible for any requests that are lost, misplaced, damaged, or not delivered, unless this was caused by the Offeror or someone acting on its behalf.

5.2 Tenancy referral (paragraphs 2.3 and 2.4)
   (a) A tenancy referral will not be applied automatically. The existing tenant (referrer) shall make a referral request by email to leasing@ferryislandn17.co.uk before:
       (i) the referred tenant (or another person on the referred tenant's behalf) attending a viewing; and
       (ii) a reservation being made in or including the referred tenant's name, whichever is earlier.
   (b) The Offeror may at its discretion make provisions as to the form of the request or the details required to be included in the request to be submitted by the Offeree.
   (c) The Offeror is not responsible for any requests that are lost, misplaced, damaged or not delivered, unless this was caused by the Offeror or someone acting on its behalf.

6. The Tenancy Agreement

6.1 The Promotion Package is provided by the Offeror at its absolute discretion and operates separately from the tenancy agreement.

6.2 The Promotion Package shall not constitute a variation, or in any way affect the terms, of the tenancy agreement entered into by the Offeror and the Offeree, the terms of which shall continue in full force and effect.

6.3 For the avoidance of doubt, the Promotion Package shall not be treated in any way as reducing or changing the sums payable, including the Rent, by the Offeree under the tenancy agreement.

7. General Exclusions

7.1 The Promotion Package will not apply in the following circumstances (each an "Exclusion"):

   (a) Where the Offeror has reasonable reason to believe that the Offeree is in breach of its tenancy agreement, including but not limited to the non-payment of rent;
   (b) Where the Offeror has reasonable reason to believe that the Offeree is in breach of these Promotion Package Terms and Conditions;
   (c) Where the Offeror is under 18 years of age;
   (d) Where the Offeror is not accepted for a tenancy agreement including without limitation because the Offeree has not satisfied Right to Rent checks;
   (e) In the case of the 50% rent waiver and the welcome voucher, where the Offeree has vacated and / or given notice to terminate the tenancy agreement. Nothing in these terms restricts or penalises the Offeree's statutory right to end the tenancy in accordance with the Renters' Rights Act 2025 and the Housing Act 1988 (as amended); or
   (f) In the case of the rent credit, where either tenant (the referrer or the referee) has vacated and / or given notice to terminate their tenancy agreement. Nothing in these terms restricts or penalises the tenant's statutory right to end the tenancy in accordance with the Renters' Rights Act 2025 and the Housing Act 1988 (as amended).

7.2 If an Exclusion applies, the Offeror may revoke and stop applying the Promotion Package from that point onwards.

7.3 For the avoidance of doubt, where the Offeree comprises multiple tenants, the Promotion Package will not apply if an Exclusion is met by one or more of those tenants.

8. Data Protection

8.1 The personal information about the Offeree that is processed in relation to the Promotion Package will be managed in accordance with all applicable data protection and privacy legislation in force from time to time in the UK. For further information regarding the Offeror's processing of personal information, please refer to the Offeror's privacy statement here https://www.ferryislandn17.co.uk/privacypolicy.

9. Limitation of Liability

9.1 The Offeror and its associated companies will not be responsible for any loss or damage the Offeree suffers as a result of the Promotion Package, unless that loss or damage was caused by the Offeror’s negligence, a breach of contract by the Offeror, or the deliberate wrongdoing of the Offeror or its staff. Nothing in these terms removes or limits the Offeror’s responsibility for death or personal injury caused by its negligence, or any other responsibility that the law does not allow to be removed or limited. 

10. General

10.1 These terms and conditions set out the full agreement between the Offeror and the Offeree about the Promotion Package. However, the Offeror will accept responsibility for any statements made by its staff before these terms were agreed, and where the Offeree reasonably relied on those statements. 

10.2 By accepting any item within the Promotion Package, the Offeree agrees to be subject to these Promotion Package Terms and Conditions.

10.3 The Promotion Package shall apply to tenancy agreements entered into, or to be entered into, by individual tenants only and shall not apply to corporate entities.

10.4 The Promotion Package is subject to availability of apartments at Ferry Island West Apartments only (not including apartments with addresses at Ferry Island East Apartments) and shall be applicable on a first come first served basis. 

10.5 If there is a dispute about the Promotion Package or these terms and conditions, the Offeree should raise it with the Offeror. The Offeror will consider what the Offeree has to say and will reply in writing, explaining its decision and the reasons for it. If the Offeree is not happy with the Offeror’s response, the Offeree may refer the matter to an independent third party, or may take any other action available to them under the law. 

10.6 The Offeree shall direct any queries it may have in relation to the Promotion Package or the Promotion Package Terms and Conditions to the relevant marketing / sales team for the property.

10.7 The Promotion Package is not transferable to other tenancy agreements or individuals.

10.8 No cash or other alternatives to the Promotion Package shall be offered.

10.9 The Promotion Package cannot be redeemed in connection with any other offer or promotion.

10.10 These Promotion Package Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including the Promotion Package) shall be governed by the laws of England and Wales. However, if the Offeree lives in another part of the United Kingdom, the Offeree will still have the benefit of any mandatory consumer law protections available in that part of the United Kingdom.

10.11 The courts of England and Wales will be able to deal with any dispute or claim arising out of or in connection with these Promotion Package Terms and Conditions or their subject matter (including the Promotion Package). However, if the Offeree lives in another part of the United Kingdom, the Offeree may also bring a claim in the courts of that part of the United Kingdom.

Updated 14 October 2026